Praxon Health was founded by a small group of billing professionals who spent years inside the revenue cycle and watched mental health practices, in particular, lose money to preventable denials, slow follow-up, and fees that ate into already-thin margins. We started this company to fix the parts of the job that should have been fixed a decade ago, and to charge a fraction of what the rest of the market does.
Mental health billing is slow, fiddly, and full of small risks that almost no one outside the field ever sees.
For years we watched therapists and small practices spend their evenings on work that didn't need them at all: re-keying information that already lived in their practice system, reading back denial reason codes from payer portals, fighting over session limits and authorizations one phone call at a time. Skilled clinicians, stuck doing data entry.
At the same time, every one of those manual handoffs was a moment where patient data moved across a person, a screen, or a copy-paste. Each one a small opening for error, for missed filing deadlines, and for the kind of accidental data exposure that nobody plans for but everybody worries about.
When our technology matured to the point that it could reliably handle the structured, rule-driven parts of the job, two things became possible at once: rebuild the workflow from scratch, and run it lean enough to charge a flat 3–4% instead of the rates the rest of the market takes for granted. So we did.
A clean claim filed quickly outperforms a perfect claim filed late. The longer a claim waits, the more it costs the practice: in cash flow, in payer timing rules, and in the staff hours it takes to chase it.
Every manual step is a chance for PHI to land somewhere it shouldn't: an attachment, a screenshot, a forwarded email. Reducing how many people touch each claim reduces the surface area for accidental exposure.
Automation makes the work faster; it doesn't make it accountable. Every claim still passes under a qualified human reviewer before it leaves, and a named team owns the result.
A claim can't go out until the session has happened and the note is done. The real question is how long after that your billing takes to get the claim out the door. For most practices, that gap is measured in days. For us, it's measured in hours.
Billers wait for batches, claims triage in queues, charges sit until someone has time. Each handoff adds hours. None of it is anyone's fault. It's just how the workflow was built.
Because our technology handles the structured prep work, the claim is ready to review the moment the session is documented. A person signs off, and it goes. Not next week, not tomorrow, not after the batch runs.
Every time a claim has to be re-keyed into a payer portal, screenshotted into a ticket, or pasted between systems, it creates a path for that information to end up somewhere it shouldn't. Most data exposure in healthcare billing isn't dramatic. It's an attachment forwarded to the wrong inbox, a printout left at a desk, a portal logged into from a personal device.
By automating the structured handoffs, Praxon reduces how many separate hands and screens each claim has to pass through. The data still moves, but along far fewer paths, with far less opportunity for it to take a wrong turn. The work is encrypted in transit and at rest, audit-logged end to end, and built around standard healthcare compliance frameworks.
We're starting with mental health, with more specialties onboarding soon. If you've felt the friction of how this work is done today, you already know what we're fixing. The shortest version of our pitch: let us show you on your own claims.